Skip to content
All Jobs Info
  • All Jobs
  • Categories
    • Supply Chain Management
    • Finance & Banking
    • Healthcare Administration & Support
    • All Jobs →
Posted in
  • Customer Success
  • Jobs
  • Sales & Account Management

Customer Success Manager

July 8, 2025July 8, 2025

Customer Success Manager

CompanyDocebo
LocationToronto, ON, Canada
Salary$Not Provided – $Not Provided
TypeFull-Time
DegreesBachelor’s
Experience LevelSenior, Expert or higher

Requirements

  • 5-9 years of experience in a related field.
  • Bachelor degree or equivalent experience.
  • Prior experience managing a renewable book of business for a software-as-a-service company.
  • Previous experience on LMS administration and Instructional Design principles.
  • Strong communication skills and rapport building, while leveraging technology to interact with customers remotely.
  • Understanding of HTML, CSS, and Javascript;
  • Strong knowledge of enterprise technologies and systems, including SSO, CRM, ERP or HRIS;
  • Have a strong ability to share your technical knowledge while maintaining an upbeat pace and a positive mindset;
  • Knowledge of latest trends & technology in L&D space and how to apply into the customer journey.
  • Consultant approach to use a combination of logic, analysis, experience, wisdom, advanced methods to make sound, timely decisions and to find effective and innovative solutions.
  • Ability to analyze data and use it to drive conversations and objectives.
  • Customer focus to be able to add value to customers and exceed their expectations giving excellent service.
  • Ability to demonstrate a high degree of empathy while balancing the relationship between Docebo and our customers.

Responsibilities

  • Owns customer retention by reducing churn, increasing customer adoption, and improving customer satisfaction.
  • Identify and mitigate risk early to ensure ongoing customer satisfaction.
  • Educate and inspire customers with best practices, success examples, and innovative ways to solve business problems.
  • Demonstrate empathy and be a trusted advisor and advocate for customers, ensuring that each touchpoint across the customer journey is engaging, efficient, and effective.
  • Understand, master, and become a pro at describing our product to prospects, and addressing promptly every question they may have surrounding our technology.
  • Prepare and deliver technical presentations explaining products or services to prospective customers.
  • Plan and configure products to meet presentation needs, as well as deliver on product demonstrations.
  • Assist the customer in creating and monitoring success KPIs throughout each phase of the customer journey.
  • Create customer champions who are willing to participate in Docebo Marketing initiatives.
  • Collaborate with internal teams (marketing, sales, product, professional services, and support) in order to provide an overall high quality Customer Experience.
  • Recognize up-sell opportunities based on customer needs and work with the Account Management team to expand usage of Docebo.

Preferred Qualifications

  • Previous experience as Customer Success Specialist, Customer Success Manager, Customer Experience Manager or business consultant.
  • Proficiency of HR / LMS technologies is desired.
  • Knowledge in CRMs Salesforce preferred.


TaggedBachelor'sCustomer SuccessDoceboExpert or higherFinance & Operations & StrategySales & Account ManagementSenior

Recent Jobs

  • Account Manager
  • Cataract Surgical Consultant
  • Principal – Molding & Tooling Engineering
  • Line Coordinator
  • Controls Engineer

About

  • About Us
  • Contact Us

Legal

  • Privacy Policy
  • Terms of Use
  • Acceptable Use Policy
  • Website Accessibility
  • Disclaimer

Follow Us

  • LinkedIn
Copyright © 2025 All Jobs Info.
Powered by WordPress and HybridMag.
  • All Jobs
  • Categories
    • Supply Chain Management
    • Finance & Banking
    • Healthcare Administration & Support
    • All Jobs →