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Customer Success Manager
| Company | Daybreak Health |
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| Location | California, USA |
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| Salary | $80000 – $90000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior, Mid Level |
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Requirements
- 2+ years of experience in customer success, SaaS implementation, or edtech project management
- Deep knowledge of K12 education systems or school-based programming
- Strong technical ability with tools like Google Sheets, Salesforce, Looker, or other BI/reporting platforms
- Ability to manage multiple concurrent projects across dozens of districts
- Excellent written and verbal communication
- Must be based in California.
Responsibilities
- Set up referring staff accounts through SFTP file uploads and manage staff lists in Google Sheets and Hubspot
- Support product setup and configuration for new and existing school districts
- Provide user support for login/access, referral system questions, and troubleshooting
- Prepare and facilitate staff onboarding trainings and ongoing information sessions
- Manage logistics including Zoom setup, registration, and session follow-up
- Collaborate with Account Managers to roll out district-specific campaigns and adoption strategies
- Execute targeted interventions including campus visits, outreach emails, webinars, and champion development
- Build and improve resources, templates, dashboards, and other tools to scale support
- Examples include building Salesforce/Looker dashboards, analyzing survey results, updating help center content, and collaborating on new school-facing webinars
Preferred Qualifications
- Experience working in school districts or directly with educators
- Familiarity with mental health or social-emotional learning programs
- Experience working in a fast-paced startup environment
- Comfort supporting product-related technical troubleshooting
- Spanish language fluency or other language support
