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Customer Success Manager
| Company | Samaya |
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| Location | Mountain View, CA, USA |
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| Salary | $100000 – $175000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Senior |
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Requirements
- 5+ years experience in Customer Success, Account Management, or related client-facing roles
- Experience supporting early-stage sales or growth efforts in a startup environment
- Experience working with enterprise B2B software customers
- Demonstrated ability to build trust with enterprise customers and manage relationships with multiple stakeholders
- Proactive and organized, able to independently spot trends in usage and feedback and take initiative
- Strong written and verbal communication skills
- Comfortable navigating feedback loops across sales, product, and engineering teams
Responsibilities
- Work with key enterprise stakeholders from users to C-suite to advise on AI’s capabilities and unlocking value with Samaya
- Analyze customer feedback and usage data to distill insights and guide the product roadmap
- Proactively identify opportunities to strengthen engagement across customer teams and increase usage
- Track and analyze user behavior and account health to preempt issues and drive expansion
- Establish meeting cadences with customers to collect feedback, support implementation, and ensure satisfaction
- Partner with the sales team on pre-sales and post-sales efforts, including supporting pilots, warm touchpoints, and onboarding
- Create playbooks and processes that will become the foundations of the Customer Success function at Samaya
Preferred Qualifications
- Background in financial services or working with data-intensive products
- Familiarity with customer engagement tools (e.g. CRM, usage analytics)
