Customer Success Manager

Customer Success Manager

Requirements

• Relentless ownership
• Instructional fluency
• Customer instincts
• Operational excellence
• Growth mindset
• Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation in a tech/Saas company
• Proficiency with CRMs and customer success tools such as Gong, or Salesforce

Responsibilities

• Drive Meaningful Adoption
• Achieve Measurable Outcomes
• Deepen Strategic Relationships
• Create Scalable Impact

Preferred Qualifications

• Experience in K–12 education, ideally as a classroom teacher or instructional coach
• Experience leading professional development and training for educators