Customer Success Manager
| Company | Crunchbase |
|---|---|
| Location | Washington, USA, Pennsylvania, USA, Oregon, USA, California, USA, Texas, USA, Jackson Township, NJ, USA, Florida, USA, Nevada, USA, South Carolina, USA, Georgia, USA, Virginia, USA, Minnesota, USA, Colorado, USA, New York, NY, USA, Maine, USA, Massachusetts, USA, North Carolina, USA, Illinois, USA |
| Salary | $93135 – $109570 |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Mid Level |
Requirements
- Proactive and attentive customer-driven approach
- Negotiation experience for upsell and renewals
- Proficiency in Salesforce (preferred)
- Experience with API calls or basic SQL query understanding
- Deep knowledge of SaaS and/or Data products and customer lifecycle management
- Exceptional communication and relationship-building skills
- Collaborative mindset with cross-functional ability
- Proven experience managing high-touch client portfolios
- Proactive problem-solving with a customer-centric approach
- Proficient with Google Office Suite or related software.
Responsibilities
- Manage the full post sales lifecycle while collaborating with sales, product, finance, and engineering teams
- Oversee the seamless onboarding of new customers and ensure their successful implementation and utilization of Crunchbase.
- Develop and execute strategies to proactively drive customer adoption and engagement while identifying opportunities to enhance the overall customer experience
- Build relationships with clients to drive retention and growth
- Establish and maintain trust with customers by serving as their go-to advisor, understanding their goals, and providing strategic guidance for success.
- Manage a large book of existing business, and collaborate with the sales team to identify and capitalize on upsell opportunities.
- Partner with engineering and product teams to relay customer feedback and contribute to product strategy, roadmap, and prioritization based on customer needs.
- Anticipate challenges, identify opportunities for solutions, and systematize them to support scalable growth as the team and customer base expand.
- Collaborate with the team to develop, track, and respond to key metrics driving success, while also analyzing data to continuously refine and improve customer success strategies.
- Performs other related duties as assigned.
Preferred Qualifications
- Bachelor’s degree in Business, Marketing, Communications, or a related discipline preferred.
- Minimum 2 years of successful Customer Success experience in data/software as a service.
- Experience in SaaS or startup environments is a plus.