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Customer Success Manager
| Company | Trustpilot |
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| Location | New York, NY, USA |
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| Salary | $74300 – $74300 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Experience in Customer Success, Account Management, Relationship Management experience in a SaaS company, experience in a digital marketing environment
- Professional communication skills, highly organized, collaborative and detail oriented
- Experience building and maintaining relationships while working to mitigate churn, promote engagement and revenue growth
- Professional leadership skills which inspire belief with our customers
- Willing to own customer success and act strategically in promoting long-term customer value
- Aspirational, and self-motivated team player who is comfortable working in a growing environment, and is ready to grow with a company and keep pace with our aspirational growth targets
- Enthusiasm for technology and for being a part of a fast-growing SaaS company
Responsibilities
- Promote Customer Success and Trustpilot Success
- Meet retention and renewal goals aligned to customer business outcomes, ensuring that customers meet their KPIs and realize the full value of the Trustpilot platform
- Stay current and develop new uses for Trustpilot’s innovative products and features that align with customer business needs and goals
- Effectively Supervise Customer Health
- Promptly respond to and supervise pipeline, engagements, health and risk alerts through key tools, programs, and insights
- Own the success of assigned customers ensuring that they meet their KPIs and realize the full value of the Trustpilot platform and services by defining short, mid and long term Trustpilot goals and creating customer success plans to realize goals
- Reports to the Customer Success Team Manager
- Amplify the Voice of the Customer
- Effectively handle and address customer issues throughout the post-sales engagement with the goal of increasing customer satisfaction
- Share achievement stories
- Regularly work alongside the Sales, Marketing, Support, Product, and Customer Implementation teams
Preferred Qualifications
No preferred qualifications provided.
