Customer Success Manager
| Company | Jamf |
|---|---|
| Location | Eau Claire, WI, USA, Austin, TX, USA, Minneapolis, MN, USA |
| Salary | $24.42 – $52.01 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Proven ability to communicate technical topics to both technical and non-technical audiences (Required)
- 1+ years of experience in a customer-facing account management role
- Strong communication, interpersonal, and organizational skills
- Ability to interact effectively with co-workers in a results driven culture
- Ability to create strong business relationships with customers
- Ability to de-escalate situations to ensure customer satisfaction
- Self-starter, energetic multi-tasker, highly motivated and team player
- Ability to engage with and establish trust and rapport with all levels of customers and employees
- Proven track record of driving adoption and identifying/remediating risk with the goal to help facilitate a customer’s renewal
- Ability to work independently and as part of a team
- Ability to multi-task and prioritize duties
Responsibilities
- Manage customer satisfaction of owned accounts through exceptional service and attention to detail to ensure retention
- Work with customers via phone and email to understand critical goals, challenges, and key performance indicators
- Nurture and help customers navigate end goals to ensure success with Apple and Jamf
- Identify and facilitate opportunities for customer growth and engagement with Jamf
- Advocate customer needs/issues cross-departmentally
- Understand and promote the value of Jamf products and services to customers
- Execute Objection handling to ensure retention of as risk customers
- Establish and maintain a trusted advisor relationship with owned accounts
- Offer Jamf best practices based on the customers environment and desired end state
- Assistance in training and mentoring fellow employees in Customer Success roles
- Ability to identify gaps in processes and convey those finds to management
- Other duties and special projects as assigned
Preferred Qualifications
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
- Experience with macOS, iOS, and tvOS (Preferred)
- 2 year / Associates Degree, or higher (Preferred)
- Preferred Certifications/Licensures: Jamf 100, Jamf 200