Customer Success Executive
| Company | TELUS |
|---|---|
| Location | Toronto, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Senior |
Requirements
- 5 – 7 years of experience in Account Management, Success Management or other customer facing relationship role; experience in B2B sales is an asset
- Experience in providing premium level of service and personalized attention to C level clients
- Understanding Employee Assistance Programs (EAP), Wellness, Mental Health, Health Benefits, Recognition, Perks or Human Capital Management market
- A highly effective consultative approach to problem-solving and project management, and a desire to exceed client expectations at every turn.
- High emotional intelligence and ability resolve conflict wherever it arises
- Desire and ability to negotiate and communicate successfully with clients
- Ability to be self-motivated and team-oriented
- Proficiency with essential tools such as laptops, email, Office apps, smartphones, and CRM applications such as Salesforce.
- Excellent organizational skills, combined with efficiency and exceptional follow through
- Availability for occasional in-person client meetings
- Undergraduate degree in Business, Human Resources, Psychology Health Sciences, or related field
Responsibilities
- Maintaining the highest level of client allegiance by developing relationships at all levels within the client organization, particularly the C-level executives
- Demonstrating a consultative client approach, with an ability to build strong relationships and partnerships with our clients, by developing a deep understanding of the clients’ needs, cultures and business issues
- Continually demonstrating a highly developed capacity to consult around workplace and/or organizational issues and developing creative solutions for those issues
- Retaining, growing and managing TELUS Health’s large account portfolios
- Analyzing and interpreting data to recommend solutions to address workplace health issues
- Assisting with escalations, and solution planning
- Managing the account profitability including working with service delivery teams to support financially efficient management of the contract
- Alignment with Senior Leadership teams as required, and collaborate with Sales, Implementation teams and other enabling groups to represent the voice of our customer and impact processes in a positive way
- Participating in proposal development and presentations to prospective organizations and/or when existing clients go through a re-tendering process
Preferred Qualifications
- Excellent oral and written communication skills in French is an asset
- Previous experience with HR, Wellness programs, and/or EAP considered an asset
- There may be occasional in-person client meetings