Customer Success Engineer
| Company | Moveworks |
|---|---|
| Location | San Francisco, CA, USA, Remote in USA, Mountain View, CA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- 2+ years relevant work experience in a customer-facing technical role such as customer success engineer, solution engineer, consulting engineer, or implementation consultant.
- Hands-on/practical experience around using REST APIs and reading documentation to quickly build expertise around a new API.
- Good understanding of data modeling and data pipelines.
- Proficient in writing scripts or automations in iPaas / APIM tools such as Workato, Azure Functions, AWS Lambdas, or other Cloud services.
- Confident in communication and interpersonal skills.
- Great track record of driving successful technical adoption with medium to large-sized projects.
- Hands-on experience in administering and deploying enterprise solutions.
- Working knowledge of IT infrastructure and integrating large SaaS platforms.
- Proficient in Python, Java, Javascript and scripting languages like Powershell or Bash.
- Familiarity with Linux and Windows environments and using the command line.
- Possess a bachelor’s degree or higher in Computer Science or a related field.
- Willing to travel 10 – 25% of the time.
Responsibilities
- Work with customers to gain a deep understanding of their business processes, system environments and employee service infrastructure (IT, HR, Finance, procurement, etc.).
- Integrate and implement Moveworks solutions to customers’ platform and backend systems in a secure and performant manner.
- Provide consulting for customers to advise them on how to best achieve their use cases by leveraging the Moveworks Platform.
- Work closely with engineering and product teams on new product rollouts to ensure scheduled targets are met during implementation and onboarding.
- Serve as a point of escalation for complex technical support issues.
- Track time on a weekly basis.
Preferred Qualifications
- Familiarity with enterprise ITSM platforms (e.g. ServiceNow, Jira Service Desk, Salesforce Service Cloud) and IDAM solutions (e.g. Okta, Active Directory) is a plus.