Customer Success Enablement Manager
| Company | Awardco |
|---|---|
| Location | Orem, UT, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- 5–7 years of relevant experience in customer success enablement, learning & development, GTM program management, or similar roles—may include a blend of enablement leadership, instructional design, cross-functional program delivery, or senior-level CS roles with a focus on training and rollout readiness
- Proven success in cross-functional GTM planning and enablement execution
- Experience designing and delivering training for CS or customer-facing teams
- Strong project management and content planning skills
- 1-2 years of experience managing or mentoring junior operations or enablement team members
Responsibilities
- Operationalize and expand the existing GTM readiness plan in collaboration with Product, Marketing, CS Ops, and Enablement
- Own internal enablement for the CS team, including onboarding, certifications, department trainings, and skill development
- Align enablement deliverables with documentation timelines managed by CS Ops, ensuring seamless launch support across teams
- Manage and coach the Enablement Specialist responsible for new hire onboarding and the weekly Knowledge Dome training
- Deliver talk tracks, live/internal training sessions, FAQs, and other enablement assets for product and feature rollouts
- Build a proactive training calendar that aligns CS development with business and product priorities
- Partner with CS leadership to define learning priorities and track progress toward training goals
- Plan and execute monthly customer webinars (HWBT) and oversee community engagement in our customer admin community
- Design feedback mechanisms (surveys, manager check-ins, QBRs) to measure training effectiveness
- Collaborate with Product and CS Ops to identify knowledge or readiness gaps and close them before they impact customers
Preferred Qualifications
- Familiarity with LMS tools (e.g., Rise), webinar tools (Zoom, Demio), and documentation platforms
- Experience coordinating with CS Ops or Product to manage enablement timelines
- Background in instructional design or adult learning theory
- Experience running customer-facing education programs (e.g., webinars, communities)
- Comfort facilitating live training sessions and team-wide education efforts