Customer Success Director – Enterprise
| Company | Superside |
|---|---|
| Location | United States |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Expert or higher |
Requirements
- 10+ years of experience in Customer Success, Account Management, or a related field in Creative/Ad Agencies, MarTech, or GTM SaaS.
- Proven Enterprise customer management experience, with deep knowledge of marketing strategy and execution in large organizations.
- 3+ years of people management experience, leading and developing high-performing teams.
- Strong active listening and discovery skills, with a solution-oriented mindset.
- Structured problem-solving skills, balancing multiple (sometimes conflicting) priorities.
- Strong business, operational, and analytical acumen, with a strategic approach to decision-making.
- High emotional intelligence, particularly in change management and stakeholder engagement.
- Exceptional English communication skills, with the ability to present ideas, influence stakeholders, and build trust at all levels.
- Ability to travel up to 25% for client meetings and events in the US.
Responsibilities
- Own and deliver on key priorities for your assigned portfolio of Enterprise customers.
- Engage with and advise senior stakeholders, driving adoption and strategic alignment.
- Act as a trusted escalation point, ensuring customer challenges are resolved effectively.
- Gather and synthesize customer feedback to improve Superside’s services and processes.
- Enhance the customer journey, identifying opportunities to improve experience and value.
- Provide clear direction and alignment, ensuring your team operates with focus and purpose.
- Coach, develop, and empower CSMs through structured L&D and hands-on mentorship.
- Foster a high-performance culture, setting clear expectations and managing performance.
- Ensure the team meets financial and operational targets, driving retention and expansion.
- Identify and execute operational improvements that optimize team effectiveness.
Preferred Qualifications
-
No preferred qualifications provided.