Customer Success Consultant – Adspert
| Company | Mirakl |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree or equivalent practical experience
- Experience in a client-facing, client-centric role (Customer Success, Account Management, or similar)
- Exceptional communication skills, with a balance of professionalism, empathy, and enthusiasm
- Proven ability to build trust and deep relationships with clients at all levels, from practitioners to C-level executives
- Strong listening skills and a problem-solving mindset, with the ability to prioritize and work independently
- Highly organized with strong attention to detail
- Analytical mindset with the ability to interpret data and provide actionable insights
- Good understanding of Software-as-a-Service (SaaS) tools and business models
- Commitment to continuous improvement and contributing to the success of the Client Success team
Responsibilities
- Serve as the primary point of contact for assigned clients throughout the entire customer lifecycle, building strong and trusted relationships from onboarding onward
- Proactively engage with clients to understand their business objectives, challenges, and needs
- Develop and execute tailored success plans that maximize value for clients and align with their goals
- Advocate for clients internally, gathering and communicating feedback to improve client outcomes and the overall customer experience
- Conduct regular check-ins and business reviews (virtual/in-person, including annual reviews with C-level stakeholders) to ensure optimal platform utilization and address any issues
- Foster a referral culture by delivering outstanding client experiences and encouraging clients to share positive feedback
- Collaborate with internal teams (Support, Product, Product Marketing, Sales, etc.) to continuously enhance the client experience
- Provide insights and recommendations to the Client Success team to drive continuous improvement of processes and best practices
Preferred Qualifications
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No preferred qualifications provided.