Customer Success Community Manager

Customer Success Community Manager

Requirements

• Prior experience with, or strong knowledge of Renaissance myON is preferred.
• Ability to manage multiple projects and tasks simultaneously with diligence and deadlines.
• Proven experience in project management, ideally in education or community-based initiatives, is preferred.
• Effective communication and people skills to engage with a variety of stakeholders, including school administrators, teachers, parents, and community partners.
• Experienced with data analysis and generating custom reports.
• Knowledge of, or experience in education, literacy programs, and curriculum development is a plus.
• Proficiency with social media platforms and content creation.
• Bilingual (English/Spanish) preferred but not required.
• Candidates must reside in the Hillsborough County Public Schools district area boundaries (Tampa, FL area) due to the need for onsite support at various schools or community locations on a regular basis.

Responsibilities

• Oversee all aspects of the myON initiative, including collaboration with other internal teams (Marketing, Website design, Customer Service, IT).
• Respond promptly to emails and inquiries from teachers, media specialists, literacy coaches, school administrators, district officials, and community stakeholders.
• Function as the primary liaison for all nine community partners, ensuring clear and consistent communication.
• Develop and distribute the myON Weekly Tip to keep stakeholders informed of product updates, reading challenges, and essential information.
• Create and maintain engaging social media posts to share with district and community agencies, promoting the initiative across the entire community.
• Conduct monthly data analysis and generate customized school, district, and community-level reports as requested by stakeholders.
• Pull school and student data each month and share with media specialists and district supervisors.
• Coordinate and implement six or more existing community reading challenges annually.
• Responsible for all materials related to the reading challenges, including parent fliers in English and Spanish, as well as website information and maintenance.
• Purchasing and delivery of prizes within the school district is often required.
• Hire and manage a team of eight young adults/college students to promote reading to students throughout the summer.
• Coordinate visits to reading camps, HOST sites, YMCA locations, public libraries, and community partners to promote literacy throughout the year.
• Ensure smooth data exchange between myON and school district and implement changes in data collection and reporting as needed.
• Conduct monthly professional development sessions during both the school year and summer for professional development department.
• Provide support for the English Language Arts (ELA) department with grade-specific projects in myON, as well as assisting the dual language department with content and aligned support.
• Support curriculum departments with the alignment of the curriculum calendar by grade and specific myON content.
• Support the district’s literacy goals through partnership with local organizations, assisting in the overall goal of increasing student literacy achievement across the community.
• Assist in the development and promotion of myON features and support the professional development efforts related to new product features.

Preferred Qualifications

• Prior experience with, or strong knowledge of Renaissance myON is preferred.
• Proven experience in project management, ideally in education or community-based initiatives, is preferred.
• Bilingual (English/Spanish) preferred but not required.