Customer Success Associate / Client Relationship Associate
| Company | SprintRay |
|---|---|
| Location | Boston, MA, USA, Las Vegas, NV, USA, Seattle, WA, USA, Houston, TX, USA, Washington, DC, USA, San Francisco, CA, USA, Los Angeles, CA, USA, Miami, FL, USA, Irvine, CA, USA, Dallas, TX, USA, Philadelphia, PA, USA, Chicago, IL, USA, Charlotte, NC, USA, New York, NY, USA, Phoenix, AZ, USA, Denver, CO, USA, Atlanta, GA, USA |
| Salary | $60000 – $70000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- 1–2 years of customer-facing experience (dental, healthcare, SaaS preferred)
- Excellent communication and interpersonal skills
- Comfortable with digital tools, CRM platforms, and remote work
- Willingness to travel occasionally within the assigned region
Responsibilities
- Assist new customers with product setup and digital workflow basics
- Participate in remote and in-person onboarding sessions
- Support delivery of educational content for study clubs, events, and webinars
- Serve as a key point of contact for assigned accounts
- Provide first-level support for product-related questions and usage
- Help identify customer needs and encourage product adoption
- Support organization and facilitation of local study clubs and peer-to-peer events
- Promote a collaborative, engaging customer experience across channels
- Log interactions and feedback in CRM systems
- Escalate technical issues as needed with clear documentation
Preferred Qualifications
- Experience in dental, healthcare, or SaaS preferred