Customer Success Associate
| Company | Verse Medical |
|---|---|
| Location | New York, NY, USA |
| Salary | $60000 – $65000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Excellent verbal and written communication skills
- Strong prioritization and organization skills
- A naturally empathetic individual who genuinely loves helping people
- Well-organized, with high attention to detail, a resourceful problem solver, and can manage multiple work streams
- Experience in a customer-facing role
- Experience with customer support platforms, Microsoft Office, and CRMs (JIRA, Salesforce)
Responsibilities
- Partner with a CSM to achieve the goals of account expansion, churn prevention, and customer education
- Assist the CSM in setting up meetings with clinics
- Proactively identify account risks and implement mitigation strategies
- Monitor product usage and creatively engage with clinics to drive adoption
- Partner with CSM on internal projects with engineering, billing, and operations teams
Preferred Qualifications
-
No preferred qualifications provided.