Customer Success Associate
| Company | Wolters Kluwer |
|---|---|
| Location | London, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- Thorough understanding of business operations and financials
- Proficiency in nurturing and maintaining deep client relationships
- Capability to negotiate terms independently
- Ability to perform comprehensive data analysis
- Expertise in delivering persuasive presentations
- Skill in facilitating collaboration across multiple teams
- Deep understanding of sales methodologies and practices
- Proficiency in addressing and resolving intricate client issues
Responsibilities
- Develop and maintain strong relationships with key stakeholders and decision-makers
- Independently identify and close new sales opportunities
- Create and deliver compelling proposals tailored to client needs
- Lead coordination efforts between clients and internal teams to ensure seamless service delivery
- Regularly assess customer satisfaction and implement improvements
- Conduct in-depth analysis of client data to drive sales strategies
- Provide valuable insights in sales meetings and strategy sessions
- Address and resolve complex client issues independently
- Lead or contribute significantly to lead generation and marketing initiatives
- Negotiate product/service terms with a high degree of discretion
Preferred Qualifications
-
No preferred qualifications provided.