Customer Success Architect – Cortex Xpanse
| Company | Palo Alto Networks |
|---|---|
| Location | Plano, TX, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | Bachelor’s |
| Experience Level | Junior, Mid Level |
Requirements
- Bachelor’s degree in a related field
- 2+ years of professional experience in customer success, account management, solutions architecture, consulting, or relationship management (preferably at an enterprise technology company, SaaS is a plus)
- Comfortable with Python, REST API development, and/or networking
- Strong communicator who can effectively explain complex technical concepts to both technical and non-technical audiences
- Intellectually curious and quick to learn new technical topics
- Possess problem-solving skills with the ability to solve for moderate complexities where analysis of situations or data requires a review of a variety of factors.
- Exercises judgment within defined procedures and practices to determine appropriate action in prioritizing tasks and handle customer inquiries effectively.
- Deep understanding of attack surface management and related concepts including but not limited to Internet Protocol (IP), DNS, Certificates, CVEs, Services, network ports/protocols.
Responsibilities
- Provide guidance and assistance to enable effective customer deployment and customization of their Xpanse platform throughout the customer lifecycle to ensure quick and successful product deployment and adoption
- Create and execute technical implementation plans, from start to finish; this includes onboarding, engagement training, check-ins, technical guidance, and security analysis
- Stay informed about Xpanse features and relevant updates; become an expert on Xpanse and coach customers on operationally and technically integrating the tool into their day-to-day workflows
- Conduct basic training sessions to familiarize customers with Xpanse functionalities, workflows, and best practices
- Work together with internal teams, including Product, Engineering, Account Health Management and Sales, to ensure our customers and partners get the most out of our products
- Serve as the customer’s chief advocate and champion customer causes internally; manage and escalate technical issues, ensuring appropriate resolution with support from senior colleagues.
- Ensure technical knowledge of the team is translated into articles and guides for our customers to consume allowing our customer coverage to scale.
Preferred Qualifications
- Familiarity with SOC technologies such as SIEM, SOAR and/or EDR is a plus.
- Current or former Department of Defense or other United States Government security clearance is a plus.