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Customer success
| Company | Graphite |
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| Location | New York, NY, USA |
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| Salary | $140000 – $180000 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- Demonstrated track record of supporting customers of developer tools, with 3-10 years of experience in similar roles.
- Excellent written, verbal, and visual communication skills
- Organized, quantitative, and iterative – constantly tracks, measures, and improves upon their own processes
- Scrappy and autonomous – solves problems independently and efficiently
- Ownership mentality – demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes
Responsibilities
- Be an early member of our GTM and have an outsized impact on the Graphite’s future scale and growth
- Spearhead the development and implementation of our customer success, including building our team from the ground up, perfecting our communications to customers, building engagement in Graphite, closing renewals, and exploring expansion opportunities
- Work closely with the sales and solutions engineering teams to build a first-class onboarding and deployment experience onto Graphite in the first 90 days after contract close
- Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform
- Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture
Preferred Qualifications
No preferred qualifications provided.
