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Customer Solutions Specialist I
| Company | Alliant Energy |
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| Location | Cedar Rapids, IA, USA |
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| Salary | $58500 – $77000 |
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| Type | Full-Time |
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| Degrees | Bachelor’s |
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| Experience Level | Junior, Mid Level |
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Requirements
- Bachelor’s Degree Emphasis in business administration, computer science, economics, finance, marketing or related area Preferred
- 2 years technical and/or professional experience in business development or marketing and sales of service related products and/or programs.
- Demonstrated effective interpersonal, verbal, and written communication skills.
- Demonstrated effective decision making skills.
- Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
- Ability to work effectively in a diverse work environment.
Responsibilities
- Strives to understand customer needs and values for use in management of products.
- Assists in developing and delivering products and services training.
- Coordinates the management and integration of products and services within the market segment they support.
- Assists in identifying work plans for implementation, including promotional and distribution strategies, program materials, training, program evaluation, and tracking of results.
- Participates in recommending changes and process improvements to accomplish plan objectives.
- Prepares the information needed to support and ensure that products are in place in accordance with business unit goals, corporate goals, and customer needs.
- Maintains a high level of knowledge and understanding of supported programs, products, and system tools.
- Maintains solid working relationships with staff support functions in other departments, including sales, pricing, customer service, research, finance, communications, regulatory, and legal.
- Utilizes vendor and industry relationships to enhance relationships and customer strategies.
- Engages in other duties as needed that support Alliant Energy’s Values.
Preferred Qualifications
- Experience in business development.
- Experience with utility product offerings.
- Solid knowledge of effective sales and marketing techniques including the development of sales and marketing plans preferred.
- Proven ability to work with consultants, contractors, vendors, and management to deliver services in a timely and professional manner preferred.
