Customer Solutions Engineer

5 + years Pre-Sales or Post-Sales experience in Sales Engineering, Web Development, Customer facing DevOps Engineer, Technical Account Management, or Solutions Architect
This is a hands on role, you must be willing to roll your sleeves hop on the keyboard and tackle customer issues and requests
Understanding of networking, including, BGP, internet routing, and the difference between transit and peering
Understanding of HTTP/s, TCP, TLS, DNS, HLS, DASH, Load Balancing, Apache, NGINX
Hands-on experience with Linux and scripting languages/tools such as (Python, Sed, Awk, Perl, JSON, Ruby, GO, Node.js)
Experience with internet and cloud based architecture as well as an understanding of bare metal deployments as well as cloud environments such as AWS, Azure, and GCP
Empathy and understanding of the customer
Possess a comfort level with presenting and leading customer presentations and training
Strong interpersonal, communication and feedback (writing and verbal), critical thinking & analytical skills
Able to present technical concepts to various business stakeholders (technical and non-technical). Able to outline deliverables and business impact.
Capable and willing to travel for customer meetings as necessary
While most duties will be performed during normal business hours, there is an occasional requirement for a flexible schedule as necessary based on customer needs.

As the resident Fastly architect for your customer, you are an extension of the customer’s technical team, and represent and champion the customers needs within Fastly
Develop technical relationships with customers to build a deep understanding of their team, infrastructure, plans, and problems they are encountering
Post sales implementation of Fastly products, such as logging endpoints, image optimization and VCL coding while documenting key aspects of the customer’s configuration for troubleshooting and engagement
Investigate and recommend improvements to customers implementation and utilization of Fastly’s technology stack
Look for opportunities to introduce new Fastly products that compliment the customer’s needs
Partner internally to create customer strategies and assist in support requests or problems for assigned customers
Participate in regularly scheduled customer meetings on-site and by video/phone as necessary, including cadence calls and Quarterly Business Review meetings
Responsible for tracking and reporting on the health of your customer accounts, providing regular updates to Client Services leadership

Experience with Varnish, Varnish Configuration Language
Streaming video/audio technologies or experience in e-commerce technologies/solutions
Experience in the CDN or cloud computing industries