Skip to content
Customer Solutions Consultant II
| Company | Ada |
|---|
| Location | Toronto, ON, Canada |
|---|
| Salary | $97000 – $150000 |
|---|
| Type | Full-Time |
|---|
| Degrees | |
|---|
| Experience Level | Mid Level, Senior |
|---|
Requirements
- 2+ years of pre-sales/post sales engineering, and/or strategy/management/technology consulting experience.
- 1+ years of experience in a customer relationship building role, such as Customer Success Manager.
- Proficient in APIs and familiar with SaaS platforms (e.g., Shopify, Salesforce, Zendesk, Hubspot).
- Excellent communication and presentation skills, with the ability to effectively explain technical concepts to non-technical audiences.
- Proven track record of developing and managing relationships with senior-level stakeholders.
- Technically and analytically curious, demonstrating the ability to be a perpetual learner and love to make new discoveries and improve the status quo.
- Reliable and resilient team player with a start-up mentality able to deliver on commitments whilst managing multiple competing priorities in a fast-paced constantly-changing environment.
Responsibilities
- Lead discovery sessions with customers and prospects to uncover requirements and challenges and identify opportunities in their businesses.
- Utilize your knowledge of APIs and SaaS platforms to address technical questions and provide solutions.
- Deliver concise, compelling, value-based presentations (product demos, technical assessments, roadmaps etc.) to all levels of an organization, including C-suite (e.g. CTO, CMO).
- Build custom product demonstrations and sandboxes that capture the long-term value of Ada’s Automation-First strategy.
- Scope and design integrations into customers’ existing technology stack.
- Support pre-sales meeting quarterly revenue goals through closing new business.
- Support customers through their implementation and going live with our product.
- Support post-sales retaining and expanding existing client accounts by delivering quarterly business reviews and identifying upsell opportunities.
- Drive adoption and utilization of the platform with a focus on increasing automated resolutions for existing customers.
- Collaborate with Product Management, Engineering, and Marketing to continuously provide feedback and improve Ada’s products and marketing.
Preferred Qualifications
- Generative AI implementation experience will be considered a strong asset.
