Customer Service Technical Specialist - Delivery Manager

Customer Service Technical Specialist – Delivery Manager

At least 2 years of professional experience, preferably in Software and SaaS industries with release/delivery management related responsibilities.
Manage the release process end-to-end, from the planning of release content through to actual release deployment to production.
Ability to manage multiple projects with multiple priorities.
Strong problem-solving skills; resolve challenging, time sensitive issues while maintaining client confidence.
A dynamic team player who will thrive in an evolving, international environment.
Strong presentation and communication skills.
Identified, built, and successfully deployed at least one internal improvement project.

Manage own workload and priorities.
Complete internal obligations (timesheet, status reports, required training, performance reviews, etc.) 100% on time.
Escalate effectively and when necessary.
Able to provide functional coaching to Customers with simple explanations but also drive technical discussions with Customer IT and Partner implementation consultants.
Positive demeanor while providing solution options to challenges.
Quickly learn a new proprietary software tool.
Experienced in use and application of technical standards.
Provides solutions to a variety of technical problems of moderate scope and complexity.
Ability to work under general supervision while following established procedures.
Contributes to the completion of milestones associated with specific projects.
Experienced with frequent inter-organizational and outside customer contacts.
Demonstrated performance in providing solutions to difficult issues associated with specific projects.
Experience as both, team player and effective team leader.

Bachelor’s degree or equivalent related work experience.
Implementation of a process improvement initiatives (Certifications – ITIL, PMO, CMMI, 6sigma, etc.)