Customer Service Systems Engineer
| Company | OpenAI |
|---|---|
| Location | San Francisco, CA, USA, New York, NY, USA |
| Salary | $190000 – $240000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Senior |
Requirements
- Advanced experience in Apex, LWC, Flow, and API development
- 5+ years of experience in Service Cloud development with a focus on Apex, LWCs, and system integrations
- Strong project management and stakeholder communication abilities
- Excellent problem-solving and system architecture skills
- Deep understanding of customer service systems processes and systems
- High degree of confidence in the SFDX CLI, git, and DevOps capacities; ability to write and debug scripts in Bash/Node
Responsibilities
- Work with the tech lead and cross functional stakeholders to architect and implement beautiful user experiences and scalable automated processes within the CS Systems and broader GTM Systems ecosystem
- Design and develop technical solutions inside of Service Cloud and connected systems, using code and declarative automation
- Serve as a technical advisor to stakeholders, cross-functional teams
- Ensure system reliability and performance by applying best practices in monitoring, automated testing, deployment, and incident response.
Preferred Qualifications
- Salesforce certifications (Platform Developer II, Salesforce Service Cloud Consultant, Platform App Builder, Application Architect) preferred
- Prior experience or familiarity in the AI industry