Customer Service Specialist
| Company | General Dynamics |
|---|---|
| Location | Annapolis Junction, MD, USA |
| Salary | $29.75 – $40.25 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Computer Literacy
- Customer Relationships
- Customer Service
- Learning Quickly
- Reliable
- 1 + years of related experience
- US Citizenship Required
- Security Clearance Level: TS/SCI w/Poly
Responsibilities
- Provides support via the telephone, chat, and/or email to our customers and/or technicians to ensure tickets are tasked and routed to the correct queues.
- Validates work request for completeness, accuracy, compliance to established standards.
- Prioritize and assign daily work/tasks based on remaining SLA times, priority tasking, and first-in, first-out.
- Escalate problems or tickets to higher level management when required and/or necessary.
Preferred Qualifications
-
No preferred qualifications provided.