Customer Service Specialist
| Company | Wex |
|---|---|
| Location | New Mexico, USA, Kansas, USA, Pennsylvania, USA, North Dakota, USA, Delaware, USA, Iowa, USA, Vermont, USA, Wyoming, USA, Texas, USA, Montana, USA, Florida, USA, Waterbury, CT, USA, Nevada, USA, South Carolina, USA, Georgia, USA, Arizona, USA, Concord, NH, USA, Mississippi, USA, Tennessee, USA, Arkansas, USA, Minnesota, USA, Nebraska, USA, Rhode Island, USA, Utah, USA, Kentucky, USA, West Virginia, USA, Wisconsin, USA, Maine, USA, North Carolina, USA, Oklahoma, USA, Missouri, USA, Ohio, USA, Indiana, USA, Louisiana, USA, Alaska, USA, Michigan, USA, Illinois, USA, Alabama, USA, Idaho, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proficiency with computers is required
- Access to high-speed internet via ethernet cable is required
- Previous exposure managing a steady flow of incoming calls
Responsibilities
- Assist customers by answering questions, resolving issues, and providing education on services
- Answer between 40-60 inbound phone calls per day
- Navigate and effectively use 10-15 different systems simultaneously
- Multitask across multiple platforms during each call
- Deliver clear communication while providing accurate answers and solutions
- Educate customers on additional options or features accordingly
- Respond accurately to email inquiries, maintaining proper language, grammar, and spelling
- Adhere to confidentiality guidelines
- Conduct thorough research to investigate all inquiries using available reference materials
- Achieve or exceed established customer service standards and goals
- Maintain product knowledge and actively participate in ongoing departmental training and education
- Provide additional training to team members when necessary
Preferred Qualifications
- Strong customer service and/or call center background is preferred