Customer Service Representative - Water Quality

Customer Service Representative – Water Quality

High school diploma or equivalent
At least 2 years of experience in a fast-paced contact center or customer service environment
Minimum of 6 months experience in a technical product support role
Excellent verbal and written communication skills
Strong computer proficiency (Microsoft Outlook, Word, Teams)
Proven ability to stay focused and engaged in a remote work environment
Collaborative mindset with a flexible, solutions-focused attitude

Deliver an Exceptional Customer Experience: Create memorable, positive customer interactions that build loyalty and drive referrals.
Provide Product & Technical Support: Respond to inbound calls and emails to diagnose issues, provide solutions, and offer step-by-step assistance with installations and repairs.
Leverage Digital Tools: Use internal systems and resources to guide customers through product selection, service kit usage, warranty information, and more.
Handle Challenging Situations: Navigate difficult conversations with empathy and professionalism while delivering solutions that support both the customer and business.
Stay Composed Under Pressure: Maintain professionalism in high-pressure scenarios while balancing multiple priorities.
Meet Performance Metrics: Consistently hit daily targets for service quality, responsiveness, and efficiency.
Document with Precision: Record detailed customer interactions, product information, and troubleshooting steps in accordance with company protocols.
Be a Team Player: Adapt quickly to shifting priorities, assist with special projects, and support team initiatives as needed.