Customer Service Representative/Veterinary Assistant

Customer Service Representative/Veterinary Assistant

Requirements

• Professional and friendly phone etiquette
• Available to work weekends
• Ability to properly prioritize and complete tasks simultaneously
• Ability to problem solve and adapt to multiple situations
• HS Diploma or educational equivalent
• Excellent customer service skills
• Computer efficiency
• Very detail-oriented
• Passion for learning

Responsibilities

• Understands, communicates, and properly prioritizes scheduled appointments, client education, and lobby triage by vaccine, wellness, parasite, and retail needs to ensure an efficient and productive schedule and daily workflow.
• Operates multiple-line telephone system. Answers incoming calls, places callers on hold, transfers calls, and pages staff members appropriately. Takes and routes messages for veterinarians and staff members.
• Empathizes with clients and remains compassionate and well-mannered if a client becomes emotional or discourteous. Remains calm and collected in the face of emergency situations. Ultimately, it is the CSR who creates a good first and last impression on our clients.
• Accepts payments, makes change, processes credit payments, and other forms of payment while maintaining an accurate cash drawer.
• Maintains accurate and updated client information and pet records, including obtaining pet medical records from other clinics and providing administrative support (scanning documents, updating records, faxing, emailing, etc.) to keep accurate and reliable client information.
• Complete all tasks as assigned by the supervisor(s).
• Assisting doctors and technicians with patient care
• Assisting doctors in rooms
• Taking patient histories
• Stocking rooms and treatment area supplies
• Helping with cleaning and end of day tasks

Preferred Qualifications

• Preferred: Knowledge of Impromed Veterinary Software
• Preferred: One year of customer service representative experience
• Preferred: One year of veterinary medicine experience
• Preferred: Knowledge of veterinary medical terminology and procedures
• A passion for animal care and client service.