Customer Service Representative – Spanish Bilingual
| Company | Collective Health |
|---|---|
| Location | Plano, TX, USA |
| Salary | $21.3 – $21.3 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Proficiency in Spanish required
- Bilingual (English/Spanish)
- Outstanding interpersonal communication skills, both written and verbal
- Ability to adapt well in a fast-paced high volume environment
- Ability to learn new software programs and adapt quickly to new processes
- Technologically savvy
- Maintain composure and compassion when balancing a high volume of tasks
Responsibilities
- Learn health insurance, benefits and network plans to solve challenging member problems through research, technology, and most meaningfully, empathy
- Connect with members via phone, email and chat and address and resolve a variety of member inquiries to help people understand, navigate, and pay for healthcare
- Collaborate with other teammates of the Member Services department to find strategic solutions to member issues
- Support and cultivate office culture that aligns with Collective Health values and incorporates the outstanding aspects of the team
Preferred Qualifications
- 1+ years of experience in a fast paced work environment
- 1+ years experience in customer-facing role
- Prior healthcare experience
- Bachelor’s or Associate’s degree