Customer Service Representative – Licensed P&C Agent
| Company | Markel |
|---|---|
| Location | Richmond, VA, USA, Henderson, NV, USA, Omaha, NE, USA, Waukesha, WI, USA |
| Salary | $20 – $21.5 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior, Mid Level |
Requirements
- Property/Casualty Insurance License required
- High School Diploma or equivalent; some college is a plus!
- 1 or more years of insurance sales/service experience desired. Customer Service experience required.
- Demonstrated job stability and attendance records
- Remote working experience a plus
- Solid computer, grammar and multi-tasking skills
- US Work Authorization required. Markel does not provide visa sponsorship for this position, now or in the future.
Responsibilities
- Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary.
- Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer.
- Strive for first call resolution in order to provide ‘best in class’ service.
- Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, which include Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer.
Preferred Qualifications
- Some college is a plus!
- Remote working experience a plus