Customer Service Representative I

Customer Service Representative I

Requirements

• 1+ years of customer service experience required
• 6+ months of high volume call center experience required
• High school diploma or equivalent
• Team oriented mindset
• Attention to detail
• Excellent verbal and written communication skills
• Ability to multitask
• Strong problem solving and analytical skills
• Ability to thrive in a changing and fast-paced environment
• Proficiency with Excel, Word, and Outlook
• Reliability and people-oriented approach in your work ethic

Responsibilities

• Provide excellent customer service to inbound and outbound calls, totaling 100+ calls per day
• Answer continuous inbound calls in the following departments: Customer Service, Application by Phone, and Verifications
• Be an expert on our products and processes
• Adapt to changing policy and procedures on a constant basis while maintaining high quality to your work
• Review financial documents submitted by the borrower
• Verify and calculate customer income
• Detect suspicious and fraudulent loan applications
• Meet and/or exceed production, quality, and customer service goals

Preferred Qualifications

• Financial services experience
• Knowledge of Zendesk or other CRM applications is a plus