Customer Service Representative I

Customer Service Representative I

Requirements

• Strong problem-solving skills.
• Motivated and able to work with limited supervision.
• Excellent verbal and written communication skills, with a commitment to delivering superior customer service.
• Attention to detail and ability to meet strict deadlines.
• Ability to be a team player in a fast-paced environment.
• Exceptional organizational skills with ability to multitask.

Responsibilities

• Manage and prioritize a high volume of incoming calls and emails.
• Multitask between phone, email and in person requests.
• Update customer account information and ensure accurate entry.
• Identify and assess customers’ needs to achieve complete satisfaction.
• Complete assigned daily tasks in a timely manner.
• Work closely in a team environment, giving support.
• Deliver accurate, valid, and complete information by using the right method/tools provided.
• Balance truck inventory.
• Performs other related duties, tasks, requests, and directives issued from leaders as required.

Preferred Qualifications

• High School Diploma or Equivalent Preferred.
• 6 months of experience in a customer facing role preferred.