Customer Service Representative – Hybrid
| Company | Fidelity National Information Services |
|---|---|
| Location | St. Petersburg, FL, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High school diploma or GED
- Prior call center experience
- Outstanding customer service skills (verbal and written) that foster customer satisfaction
- Excellent computer navigation and operation skills
- Ability to work independently and in a team environment
- Reliable high-speed internet services
- In-home workspace that is quiet and free of distractions
Responsibilities
- Responding to consumer inquiries via phone, email, and chat regarding their banking activities
- Meeting standards regarding quality, schedule adherence and other metrics that would be outlined during training
- Providing mentoring to less experienced associates after mastering the skills of the role
Preferred Qualifications
-
No preferred qualifications provided.