Customer Service Representative – Field Solutions
| Company | Primerica |
|---|---|
| Location | Duluth, GA, USA |
| Salary | $30000 – $33000 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- 1 year of call center customer service experience preferred but not required
- Minimum high school diploma or GED
- Previous insurance or financial services experience is a plus
- Excellent PC skills
- Intermediate skills in Microsoft Word
- Excellent verbal and written communication skills
- Excellent customer service skills
- Attention to detail
- Ability to maintain knowledge of company’s products and procedures
- Ability to communicate professionally with irate customers
Responsibilities
- Identify concerns and ask appropriate questions
- Respond to inquiries in a concise and courteous manner while documenting all research findings thoroughly
- Perform corrections identified during the call and forward corrections to the appropriate party for further processing or approval when necessary
- Recognize priority situations and understand when to notify appropriate parties
Preferred Qualifications
- Previous insurance or financial services experience is a plus