Customer Service Representative – Employee Benefits
| Company | Marsh & McLennan |
|---|---|
| Location | Greenville, SC, USA |
| Salary | $45760 – $45760 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School graduate or equivalent education and/or related experience
- Strong interpersonal skills, especially telephone demeanor
- Independent thinking with an ambitious goal-oriented mindset
- Strong team player work ethic and willingness to help reach all goals
- Demonstrate proficiency of basic computer applications, such as Microsoft Office products
Responsibilities
- Provide responsive service for information inquiries and claims process for Flexible Spending Accounts, Health Reimbursement Arrangements, Transportation Spending Accounts and Health Saving Account (HSA) Plan or COBRA Clients as appropriate
- Determine coverage and pay out based on IRS guidelines
- Educate plan participants verbally and via written correspondence on clients, plan specifics
- Research and resolve issues as it relates to benefits
- Build and maintain rapport with clients
- Work collegially as a supportive member of the production team for the benefit of the clients and internal partners
- Maintain open, effective communication and timely follow-up
Preferred Qualifications
- Insurance Experience
- Flexible Benefits Experience