Customer Service Representative Credit Card - Premier

Customer Service Representative Credit Card – Premier

2+ years of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Support customers and ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment
Interact with customer service team and perform moderately complex customer support tasks
Manage risk by following all policies and procedures and staying abreast of changes to them
Advocate for digital services such as online delivery of statements and other documents, eSign paperwork, and any other digital opportunities, as needed
Receive direction from customer service supervisor and escalate non-routine questions

Knowledge and understanding of credit card products, policies, and procedures; within a call center environment
Exposure to Wells Fargo CSS (Customer Service System)
Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues
Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management
Ability to influence, educate, and connect customers to technology and share the value of digital banking options
Good attention to detail and accuracy skills
Basic Microsoft Office Skills
Ability to navigate multiple computer systems, applications, and utilize search tools to find information
Experience delivering results in a fast-paced, deadline driven environment
Ability to quickly learn business operations and processes
Excellent verbal, written, and interpersonal communication skills