Customer Service Representative – Contracts
| Company | Veolia |
|---|---|
| Location | Trevose, Feasterville-Trevose, PA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Contract |
| Degrees | |
| Experience Level | Mid Level |
Requirements
- Strong customer service mentality
- Attention to detail and effective organizational skills
- Ability to manage and track multiple activities
- Ability to learn and apply policies and procedures to daily work
- Effective communication skills
- Professional interaction and collaboration with internal and external customers
- 3 years Customer Care experience
- 3 years SAP experience or equivalent ERP system
Responsibilities
- Master Data Maintenance including updating business names, addresses, and contact information
- New Contract/Account Setup for multiple types including Know-Your-Customer checks, New Business Workflow, Tax Exempt Certificates, and D&B matching
- Review documents to ensure compliance with policies and procedures
- Contract maintenance including updating dates, parts, pricing and service frequency. Ensure the billing plan matches the contract. Process cancellations and termination of service
- Create and modify Preventive Maintenance orders
Preferred Qualifications
- 3 years experience related to master data and contracts in a business-to-business environment
- Google Workspace experience preferred
- Salesforce experience