Customer Service Representative - Brasseler Medical

Customer Service Representative – Brasseler Medical

Data and Order Entry Skills
Superior Customer Service skills
Strong excel skills, vlookup and xlookup functions
Good time management skills and the ability to prioritize and multi-task
Attention to detail and accuracy
Customer Service Oriented
Strong interpersonal communication skills
Strong written and verbal communication skills
Ability to work in a team environment
One to three years experience in a data entry and/or customer service related position

Responsible for New Account set-up for retail customers (hospitals, surgery centers etc.) (5%)
Answer all inbound phone calls to support customer in placing new orders, checking on the status of orders tracking and order issues/correction (20%)
Verify stock levels, provide back-order status, communicate with freight carriers, service customers as needed (5%)
Processing order entry from FreshDesk system by verifying POs accuracy and completeness, work with customer to revise when needed and enter PO into the system for processing. (25%)
Maintaining Medical Customer Database by ensuring customers information is update to date by verifying and updating accurate accounts payable information, verifying GPO information and shipping information (5%)
Responsible for accurate and timely product returns processing and input (10%)
Responsible for logistic support for all medical labs, meetings and events by ensuring all product is available and delivered to location (5%)
Participates in training for product knowledge as well as professional development (5%)
Become well versed on all product lines. Providing support for product experience issues and properly reporting to quality assurance (5%)
Develop customer quote and provide to the Outside Sales Team (5%)
Complete PEFs and document customer complaints and assist with international and distributor channel (5%)
Perform other duties as assigned (5%)