Customer Service Representative – Banking Services
| Company | SWBC |
|---|---|
| Location | Texas, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- High School Diploma or equivalency.
- Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience preferred.
- Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred.
- Strong written and verbal communication skills.
- Able to remain professional and courteous in all interactions with SWBC clients and staff.
- Able to effectively multi-task.
- Able to operate a computer and basic office equipment.
- Able to type 40 WPM accurately.
- Able to operate a 10-key calculator by touch.
Responsibilities
- Resolves inbound calls regarding routine financial questions, inquiries and/or problems on the status of accounts, suspicious transactions, making transfers, payments, or fraud.
- Responsible for meeting or exceeding quality expectations to ensure customer satisfaction.
- Adheres to schedule, ensuring promptly logged into the system and available for calls.
- Responsible for handling the calls effectively and efficiently, multi-tasking to meet the average handle time expectations of the calls.
- Handles most complex calls with minimal assistance. Helps in and/or refers high-level, complex questions, problems or client complaints to appropriate resources to ensure customer satisfaction.
- Performs other duties/campaigns assigned by management.
Preferred Qualifications
- Some college course work in Business, Management, Communications, Marketing, related field or equivalent experience preferred.
- Minimum one to two (1-2) years of in-bound, out-bound or other related call center, telemarketing or related experience in insurance or banking environment, preferred.