Customer Service Representative

6 months to 1 year related experience and/or training; or equivalent combination of education and experience
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Proficient with Microsoft Office (Excel, Word, PowerPoint)

Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operating system
Ensure exceptions are monitored and actioned timely
Ensure accurate and timely client and vendor billing
Track and trace Drayage Management and/or Air Import files as required
Ensure timely clearance and delivery of freight to customer for Import shipments
Ensure documents are sent to customer or broker for customs purposes in a timely manner
Interact with our customers in arranging their international shipments, meeting customer service standards
Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
Meet KPI standards, as per the company’s procedures
Understand department process flow, constantly looking for areas of improved efficiency
Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
Overseas communications, timely responses to emails and requests (internal and external)
Ensure all customers’ standard operating procedures are followed and updated