Customer Service Representative
| Company | Alphabe Insight |
|---|---|
| Location | Boston, MA, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- Strong verbal and written communication skills
- Ability to multitask and handle high-pressure situations effectively
- Problem-solving skills with a customer-first mindset
- Proficiency in Microsoft Office and customer management systems
- Strong organizational and time-management abilities
- High school diploma or equivalent required
Responsibilities
- Respond to customer inquiries via phone, email, and in-person interactions
- Provide accurate information about products and services
- Resolve customer complaints and issues in a professional and efficient manner
- Maintain records of customer interactions and transactions
- Assist with order processing, billing inquiries, and account management
- Collaborate with internal teams to improve customer experience and operational processes
- Identify customer needs and offer appropriate solutions or recommendations
- Follow company policies and procedures to ensure consistency in service delivery
Preferred Qualifications
- Previous experience in customer service or a related field preferred
- Additional certifications in customer service are a plus