Customer Service Representative

Proven experience in a customer service role
Strong communication skills, both verbal and written
Problem-solving skills and the ability to remain calm under pressure
Excellent organizational and time-management abilities
High level of attention to detail
Proficiency with Microsoft Office Suite and customer service software
Ability to work effectively in a team-oriented environment
High school diploma or equivalent; additional customer service training is a plus

Handle customer inquiries via phone, email, or chat in a timely and professional manner
Provide product information, process orders, and assist with returns or exchanges
Resolve customer complaints and issues with a positive and solution-oriented approach
Maintain accurate customer records and update information as needed
Work closely with other departments to ensure customer needs are met
Identify opportunities to improve customer service processes and implement changes when necessary
Assist in preparing customer service reports and tracking metrics
Stay informed about product updates, policies, and company procedures