Customer Service Representative

Bilingual Requirement: Bilingual (English/Spanish) preferred but not required.
Ability to read, write, comprehend and communicate in English.
High school diploma or equivalent preferred.
2 years of Customer Service experience.
Experience with MS Word, Excel, and Email preferred.
Typing and 10-key skills are required.
Excellent organization and communication skills.
Ability to analyze and solve problems. Gather data, compile information, and prepare reports.

Work in conjunction with other departments to resolve customer disputes & demonstrate the ability to become proficient in the use of proprietary operational systems.
Interviews customers and records interview information into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service.
Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records and issues discontinuance orders.
Demonstrate effective use of software applications, at a minimum MS Word and Excel proficient.
Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements and resolve problems or complaints.
Work in a fast paced, cooperative, high call volume environment. Solicit sale of new or additional services.
Key Responsibilities: Troubleshoot and resolve customer concerns while maintaining a positive attitude.
Professionalism: Ability to handle difficult situations with professionalism and empathy.
Cover for the reception desk when necessary.