Customer Service Representative

Bachelors degree (preferred)
3-5 years in customer service experience (preferably aerospace or other high-tech manufacturing)
Excellent computer skills including Microsoft Office applications and any experience with Oracle based products is a plus
Strong communication and inter-personal skills are a must
Strong understanding of supply chain processes, MRP/ERP systems (e.g., SAP, Oracle), and program lifecycle requirements
Proven track record managing high-value accounts and working across departments to meet delivery, cost, and quality targets
Eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR)

Daily communication with customers regarding orders, schedule changes and overall status through production cycle
Management of designated customers’ orders and dynamic schedules through customer-enabled portals
Detailed order review and order entry into Sensata ERP system
Maintenance of customer-specific records in Sensata ERP system
Liaise with cross-functional teams such as production, planning, sales and accounting to ensure customer requests are handled appropriately
Resolving production scheduling, shipping or invoicing problems
Administration of customer product returns, determining validity of warranty claims and working with customer on repair quote if necessary
Maintaining voice of customer reporting including customer scorecards and resolution of claims if necessary
Recognition of add-on business opportunities
Support contract execution with insights into capacity, inventory levels, and purchasing constraints
Analyze order trends, delivery performance, and customer satisfaction data to drive service improvements and support operational planning