Customer Service Representative

Customer Service Representative

Requirements

• High school diploma or equivalent
• 1 year prior outside foodservice sales coordination or customer support experience
• Strong telephone communication skills
• Able to work in a fast pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in MS Office

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick-up request, Handle transportation/routing on delivery questions
• Process will-call orders
• Provide customers with invoice copies
• Process credits
• Maintaining Call list
• Monitor orders before the cut-off
• Communicate regularly with the AE (account executives) and customers
• Manage the same-day deliveries for OPCO (operating company)
• Perform other duties as directed by Supervisor.

Preferred Qualifications

• Previous call center experience