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Customer Service Representative
| Company | One80 Intermediaries |
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| Location | Illinois, USA |
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| Salary | $17 – $17.5 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Junior |
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Requirements
- High School diploma or General Education degree (GED)
- 1-2 years of relevant customer service and/or call center experience
- Previous experience working within the insurance, healthcare, or similar industry is highly desired
- Proficient PC user skills with various computer software programs including – MS Word, Outlook, Excel, etc.
Responsibilities
- Provide excellent customer service via phone to clients
- Maintain accurate customer service history notes regarding clients calls, changes to benefits, policies, etc., to allow efficient handling of future calls
- Assist with processing client requests received via mail, fax, and email
- Update and maintain customer records in the administration system
- Process and analyze new business transactions, policy transactions, and correct company records to adjust errors
- Mail specified forms and route completed forms for processing
Preferred Qualifications
- Previous experience working within the insurance, healthcare, or similar industry is highly desired
