Customer Service Representative
| Company | DriveTime |
|---|---|
| Location | Mesa, AZ, USA |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Mid Level, Senior |
Requirements
- High School diploma required; Associate or Bachelor’s degree is preferred
- 3+ years of experience working in a customer service role with conflict resolution
- Excellent verbal and written communication skills
- Agile in a fast-paced environment
- Fantastic problem solver
- Positive emotional resilience
Responsibilities
- Responsible for inbound and outbound phone calls
- Educating and answering questions regarding the customer’s warranty
Preferred Qualifications
- Experience in the automotive industry is a huge plus!
- Exposure to vehicle repair shop procedures and practices, including labor guides and part pricing is preferred