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Customer Service Representative
| Company | Ferguson |
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| Location | South Bend, IN, USA |
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| Salary | $15 – $19.04 |
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| Type | Full-Time |
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| Degrees | |
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| Experience Level | Mid Level, Senior |
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Requirements
- 4+ years prior customer facing sales or customer service experience
- Attention to detail and ability to work efficiently with accuracy
- Ability to delegate work based on priority and efficiency
- Highly motivated to meet deadlines and provide excellent customer service
- Ability to embrace change
- Ability to organize, prioritize, and multi-task
- Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, etc.)
Responsibilities
- Ensuring customer satisfaction with our products and services
- Communication to Customer Care leadership when additional support is needed
- Strategizing daily work for efficiency gains
- Assisting with escalated customer concerns
- Assist customers in the selection and purchase of product
- Answer post-sale customer questions about product, policy and/or services
- Resolve and de-escalate customer complaints
- Collaborate with other members of the Customer Care Department and cross departmentally to ensure customer satisfaction
- Continually enhance product knowledge through provided training to promote a professional image
- Maintain quality score and other communicated performance metrics
- Practice and ensure compliance with company policies and procedures
- Any additional duties as assigned by management
Preferred Qualifications
- Industry experience and market knowledge are preferred
