Customer Service Representative

High School Diploma or GED.
2+ years of experience in collections, customer service, sales or retail industry.
Background in Metrics and Analytics desirable.
Ability to pass a drug test and a background check.

Collect past due payments and negotiate payment plans while maintaining positive relationship with customers.
Create long term solutions to help customers maintain the quality of their loan while meeting or exceeding production goals.
Make inbound and outbound contact with customers regarding past-due balances (generally 1-60 days).
Educate, negotiate with, and build relationships with customers to influence them to make needed payments.
Effectively navigate multiple systems to review account information, process payments and accurately notate accounts regarding contact.
Utilize company resources to assist customers who are unable to make timely payments on their account to get back on the path to ownership.
Contact, or attempt contact with, customers who are delinquent.
Monitor and ensure regular follow up on all loan repayment agreements and analyze all customer accounts, Oversee all overdue accounts with help of automate systems and computers.
Assist customers with debt repayment plans; including modifications and deferments, Listen to customer’s story and determine if debt can be collected.
Utilize computer systems to handle skip tracing.
Maintain positive working relationships with the Loan Servicing team.