Customer Service Representative
| Company | CVS Health |
|---|---|
| Location | Washington, USA, Pennsylvania, USA, Texas, USA, Jackson Township, NJ, USA, Florida, USA, Waterbury, CT, USA, South Carolina, USA, Georgia, USA, Concord, NH, USA, Tennessee, USA, Rhode Island, USA, New York, NY, USA, Wisconsin, USA, Massachusetts, USA, North Carolina, USA, Ohio, USA, Indiana, USA, Illinois, USA |
| Salary | $17 – $25.65 |
| Type | Full-Time |
| Degrees | |
| Experience Level | Junior |
Requirements
- Must live and work CST or EST Time Zone
- 1+ years of Customer Service experience
- Basic computer, typing and telephony skills or equivalent military experience.
- Demonstrated ability to be empathetic and compassionate
- Ability to apply patience
- Adaptability
Responsibilities
- Educates plan benefits, answers questions and resolves issues based on incoming telephone member contacts
- Utilizes compliant documentation standards
- Provides empathetic and member centric service
- Exceeding our member’s expectations is our standard
- Ensure that every member is shown respect, kindness and all questions are thoroughly answered/resolved
Preferred Qualifications
- Customer Service experiences in a healthcare environment
- Microsoft Office Suite Experience