Customer Service Representative
| Company | Westlake |
|---|---|
| Location | Ottawa, ON, Canada |
| Salary | $Not Provided – $Not Provided |
| Type | Full-Time |
| Degrees | |
| Experience Level | Entry Level/New Grad, Junior |
Requirements
- High School Diploma
- Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
- Knowledge/experience in building supplies
- Ability to comprehend and follow branch business procedures
- Ability to work well as a team and independently
- Ability to identify and solve problems when required
- Strong computer skills
- EXCEPTIONAL PHONE ETIQUETTE
- Exceptional verbal and written communication skills
- Ability to work in a fast-paced, self-directed environment
- Positive attitude along with a strong desire to learn and adapt to change
- Experience working at a customer service desk/counter
Responsibilities
- Process customer orders, including custom orders, and price them accurately
- Co-ordinate all orders for timely and cost efficient shipping
- Process financial transactions according to credit procedures
- Answer telephones and process/distribute incoming email
- Use the POS & JDE systems to process quotes, orders and invoices
- Prepare quotes and follow up accordingly
- Provide overall support and after sales service to customers
- Other customer/administrative/warehouse duties as required
Preferred Qualifications
-
No preferred qualifications provided.